Software Error Message Sky Glass

[Jason101]

Hi all,

had Sky Glass installed yesterday and turned it on this morning to be greeted by a software error stating sky need to be contacted by scanning a QR code.

I have reset the tv, and unplugged it from the wall for 10 mins but the error code still appears.

Any clues?

[Jporch316]

@Jason101 

I have escalated your post to the sky community online support team. Please keep a lookout for a chat invitation on this forum 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Jason101 to chat.