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Discussion topic: Software Error Message Sky Glass

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This message was authored by: Jason101

Message posted on ‎09 Jun 2024 09:39 AM

Software Error Message Sky Glass

Hi all,

 

had Sky Glass installed yesterday and turned it on this morning to be greeted by a software error stating sky need to be contacted by scanning a QR code.

 

I have reset the tv, and unplugged it from the wall for 10 mins but the error code still appears.

 

Any clues?

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Avatar for Jporch316
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Superuser
This message was authored by: Jporch316

Message posted on ‎09 Jun 2024 09:45 AM

Re: Software Error Message Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

@Jason101 

I have escalated your post to the sky community online support team. Please keep a lookout for a chat invitation on this forum 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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This message was authored by: Mr+Flibbles+86

Message posted on ‎09 Jun 2024 11:00 AM

Re: Software Error Message Sky Glass

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Jason101 to chat.

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