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Discussion topic: Sly Glass technical issue won’t go back to connection screen

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This message was authored by Cjinx This message was authored by: Cjinx

Sly Glass technical issue won’t go back to connection screen

Our internet stopped this morning. 

We now have new BT Wi-Fi on the way with a connection date of 2/2/24. To keep us going as explained we have sky glass they have given us access to a Hotspot (which I have used before on this TV in different houses) the hotspot is working fine as work laptops and phones connected when we tried it out. 

 

The TV and all 3 pucks in the house now have this technical message and we cannot get it back to the Wi-Fi screen to connect to another service. Very frustrating!! 

We have called sky technical services and they said they can't help, no resolution to the issue. How do we sort this out as I have 2 frustrated children and 4 TVs not working!! 

We have turned the now useless router off and the TV several times with a guide how to reset from Sky Servoces and we are still stuck with this unhelpful and annoying message. Now paying for a service we can't use!! 

Can anyone help?! 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sly Glass technical issue won’t go back to connection screen

Posted by a Superuser, not a Sky employee. Find out more

@Cjinx 

 

For clarity: is that an EE cellular 'hotspot' router which BT/EE have loaned prior to fixed-line broadband being installed?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Cjinx
Topic Author
This message was authored by Cjinx This message was authored by: Cjinx

Re: Sly Glass technical issue won’t go back to connection screen

Ya that's correct. We have gone to connect and now we are stuck with this message. 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sly Glass technical issue won’t go back to connection screen

Are the Pucks attached to Smart TVs.... do the streaming services on the Smart TVs work?

Exiled in HH
Cjinx
Topic Author
This message was authored by Cjinx This message was authored by: Cjinx

Re: Sly Glass technical issue won’t go back to connection screen

Yes they all work now. 

But the main TV is not happy.

This message was authored by 2637steve This message was authored by: 2637steve

Re: Sly Glass technical issue won’t go back to connection screen

I have the the same issue, it won't let me go to any settings and just says technical error?? Can anyone help?

 

This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: Sly Glass technical issue won’t go back to connection screen


@2637steve wrote:

I have the the same issue, it won't let me go to any settings and just says technical error?? Can anyone help?

 


Turn the Glass TV or Stream puck off at the wall for 10 minutes then power back on and allow it to reboot. This often clears technical errors and allows you to re-connect to broadband. 

This message was authored by 2637steve This message was authored by: 2637steve

Re: Sly Glass technical issue won’t go back to connection screen

That didn't work either. I have just connected with an ethernet cable and that has reset now!!! 😀

 

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