Skyglass new user with voice mic and removal of battery cover…..

[Shooz]

Help, my sky glass was fitted yesterday, cant get the voice mic to work and can not get the back cover off to access the battery's, three people have tried! Help, wish I'd stuck with sky Q

[Anonymous]

https://www.sky.com/help/articles/remote-control-help-sky-glass

[Fothergill1]

Hi @Shooz. Removing the back of the remote can be a problem the first couple of times as it it very stiff. 

I find holding the remote at both ends with the buttons down and my thumbs on top and then applying pressure and pushing with one thumb and pulling with the other in the direction of the arrow is sufficient to remove the cover. Note the back only moves a few millimetres and can then be lifted off. 

A number of people have found that wearing rubber kitchen gloves helps to give more purchase on the plastic components.

If you are still having trouble consult the troubleshooting guide at the link already provided by @Anonymous 

[Jporch316]

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@Shooz wrote:

Help, my sky glass was fitted yesterday, cant get the voice mic to work and can not get the back cover off to access the battery's, three people have tried! Help, wish I'd stuck with sky Q

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Hi @Shooz 

If it's the "hello sky" voice control that's not working try the following 

Switch tv to standby (either with remote, or with button on side of set)

Switch off at plug

Switch on at plug (no waiting necessary)

When red standby light comes on, press Home button on remote.