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Discussion topic: Sky tv with virgin broadband

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This message was authored by Emma261 This message was authored by: Emma261

Sky tv with virgin broadband

My sky tv just won't connect to my virgin internet. I can see my wifi network I put the password in and it just won't connect even by Ethernet cable it won't connect I am at my wits end and about to cancel my sky! 

anyone know how to fix this? Sky say it's virgins issue virgin say it's skys because there wifi is working on other devices. 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Sky tv with virgin broadband

Posted by a Superuser, not a Sky employee. Find out more

@Emma261 wrote:

My sky tv just won't connect to my virgin internet. I can see my wifi network I put the password in and it just won't connect even by Ethernet cable it won't connect I am at my wits end and about to cancel my sky! 

anyone know how to fix this? Sky say it's virgins issue virgin say it's skys because there wifi is working on other devices. 


@Emma261 have you tried turning your router of at the wall for 30 seconds then turning it back on 

then

doing the same with you Glass TV 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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