Sky stream pucks not working

[davidbartz79]

Hi i have 5 sky stream pucks in my setup and 2 are not working , everytime u try to watch anything they freeze and reset looking to get replacements as tried all online suggestions 

[BenJoBanjo]

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@davidbartz79 wrote:

Hi i have 5 sky stream pucks in my setup and 2 are not working , everytime u try to watch anything they freeze and reset looking to get replacements as tried all online suggestions 

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I presume you've checked the broadband speed actually being received by your problematic pucks? (Netflix > Get Help > Network check)

If you have then you'll need to ring Sky to request replacements. 

[davidbartz79]

hi yes im on the 5gbps plan and getting 850mbs to each puck, is there no other way to contact sky other than phone, no online chat

[BenJoBanjo · Accepted solution]

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@davidbartz79 wrote:

hi yes im on the 5gbps plan and getting 850mbs to each puck, is there no other way to contact sky other than phone, no online chat

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Sadly not. If you want replacement pucks you'll need to speak to someone and follow their troubleshooting before they'll agree to send out new ones. 

[davidbartz79]

okay thank you