Hi @PeterL3
Given that this is a long lasting issue could you give us a bit of background please?
- Had playlist ever worked?
- Do you only have this issue with Sky content, does BBC etc. work?
- In the past when it's not worked, has it started working again later?
- are you on UHD or HD?
- Does Live TV work?
- What steps have you been asked to do in the past, so we don't waste your time doing them again.
As a quick mitigation I'd recommend a reboot just to see if that kick starts it
- Go to Settings
- System management
- Resets & updates
- Restart device
And if that doesn't work it would be good to see results of a speed test too as that's often (but not always) the root cause.
- Open the Netflix app on Sky.
- Go to Get Help in the sidebar.
- Select Check Your Network.
- Note the download speed displayed, share with us here
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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
