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Discussion topic: Sky remote is not responding correctly

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This message was authored by: Rob2787

Message posted on ‎14 Jul 2024 05:33 PM

Sky remote is not responding correctly

My sky glass remote is not working correctly, when I press a button it does not work as intended, for example when I press 1 it turns the volume up and down. How can I fix this?

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎14 Jul 2024 09:58 PM

Re: Sky remote is not responding correctly

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rob2787 

 

Try unpairing and repairing the remote as per the guide here: https://www.sky.com/help/articles/remote-control-help-sky-glass

 

If that doesn't work it may be a faulty remote. You can request a replacement here (if under warranty): https://www.sky.com/help/forms/streaming-tv-remote

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Rob2787

Message posted on ‎15 Jul 2024 10:45 AM

Re: Sky remote is not responding correctly

Hi

 

i managed to unpair the remote but couldn't repair it because I need to hold button 1 and 3 down to connect it , every time I press button 3 it turns the TV off 

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Avatar for Exiled-in-HH
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This message was authored by: Exiled-in-HH

Message posted on ‎15 Jul 2024 02:10 PM

Re: Sky remote is not responding correctly

Have you repeated unpairing?

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