Sky go

[michael18]

Does anyone know why all of a sudden I'm getting charged for sky go when it's been free until I've just gone over to streaming. It was included as vip customer

[Exiled-in-HH]

There is no charge for Sky GO there is a charge for Sky GO Extra😉

Try requesting reinstatement of your Sky GO Extra VIP privilege🤔

[mikealanr]

Hi @michael18 

Sky go extra isn't available to purchase on Glass / Stream it is part of the whole home pack. Therefore cannot be gifted free of charge.

See: https://www.sky.com/help/articles/what-is-sky-go-extra

Your Q contract and Stream contact are two different accounts with different benifts. This should have been explained to you when ordering tho.

MikeAlanR

[Exiled-in-HH]

Sky stopped giving Sky GO Extra as a VIP privilege a long time ago ... so it is unsurprising it not transferable😟