Sky glass

[Marktracy22]

My sky glass picture has been getting lines from left to right and the picture goes dark and then light and about hour or so it was making a cracking sound and popping and then turned off now it hard to turn on and wen it dose it's a dark screen and it's just no picture on it and it just makes a funny popping sound and then turns off

[mikealanr]

Hi @Marktracy22 

Is this a gen 1 or gen 2 unit? It could be a software fault or a sign of hardware failure. In the first instance try unplugging from the mains for at least 10 minutes and trying again.

Some people have reported leaving it unplugged over night may also help. If no joy you will need to speak to Sky and claim on your warranty (if less than 2 years old).

Or you can see if Skys repair partner can repair: https://www.sky.com/help/articles/sky-glass-tv-repairs

MikeAlanR