Sky glass

[Paigem123]

I got a sky glass tv delivered and it was put on wall (not from sky) the next day the tv started glitching and now has lines throughout it. I'm getting a replacement tv in few days but I'm not able to take the tv off the mount by myself or put it back on its far to heavy for me would the person that's delivery my new one help me with this 

[mikealanr]

Hi @Paigem123 

I wouldn't have thought so. Sky use AIT for delivery and they provide wall mounting as an optional extra. I would assume that unless you upgrade your delivery with them, they will do a standard threshold delivery.

They would've liable for damage and likely don't have the scheduled time.

MikeAlanR

[Paigem123]

I cannot get the tv off the wall to give them back tho? What should I do

[mikealanr]

@Paigem123 

Ask friends or family for help? Or a local professional/ handyman?

You can always check with AIT, but as I say it's not Sky that deliver them and would think it's unlikely they will assist unless you have paid them to upgrade...

MikeAlanR

[Paigem123]

I'm not sure if it's AIT as the guy said someone from sky woukd deliver the new tv and take the broken one and I have no family or friends at the moment that could help. I also don't have the funds to pay them to 

[mikealanr]

@Paigem123 

https://aithomedelivery.co.uk/2021/10/19/sky-appoints-panther-logistics-as-sole-delivery-partner/

Sky don't deliver Glass they never had. I suggest you ring customer service and see what they advise. But 100% sky do not deliver glass TV and the replacement / collection is a AIT.

MikeAlanR

[Paigem123]

Okay thank you for ur help 

[lettice]

It will be AIT that will deliver your replacement and take away the broken one.

You should get a delivery tracking email or text from AIT.

On there you will have contact details or instructions on the delivery.

You would need to contact AIT and ask them if they can help you as you describe.

But, as mentioned they normally would charge extra for such a service.

Best action I would say, as mentioned is to ask a friend or neighbour and the like if they can help you remove the TV from the wall.

Or on the tracking email, you could arrange for the delivery for another day, which may give you time to get someone to help you remove the TV from the wall, for that rearranged delivery day.