Sky glass wall mount returned no refund as yet

[Bierton]

Anyone experienced returning a sky glass wall mount through the proper returns with sky through the post office picking it up and delivering back to sky? Only it's been nearly 5 weeks and still haven't heard from sky to say they have received it,  yet it was  their returns label on the sky website I used. Phone sky twice now and still they can't seem to find it. I have the post office confirmation but that's all saying it was delivered to -:

Sky - Glass

any ideas

Thanks

[Anonymous]

@Bierton Does it say anything in the Orders section of the My Sky app? 

[Bierton]

It just says sky glass wall mount received by me no acknowledgment of it being return in sky app or log in at all

[Anonymous]

@Bierton When you returned it did you send it via tracked post? If so, you could check its status using the tracking number. 

[Bierton]

Yes is says it was received by the address on the label from within sky app through the post office,  but have heard nothing from sky themselves even after phoning them they still can't see that it's been returned and still reads that I've still got the wall mount - confused as did what it said on the returns site within sky.

[Mark39]

@Bierton did you make arrangements with Sky to return it?

[Bierton]

No it was quicker to go through the sky glass returns site with the post office through as it was tracked that it would register with sky it was on its way back

[Anonymous]

@Bierton Maybe, as you still have proof of postage, a superuser could escalate it to the online support team? 

[Bierton]

That would be great if a super user would escalate my problem 😌

[Fothergill1]

Hi @Bierton As requested I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.

Note replies from Sky are not instant so you will need to regularly check the chat thread.  Also be aware the team work from 8am to 7pm Mon-Sun in the UK and 9am to 4:30pm Mon-Fri in Ireland.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.