Discussion topic: Sky glass tv

This message was authored by KarineD This message was authored by: KarineD

Sky glass tv

Connected via Internet . Home button is showing lots of programmes but not a programme list or channel selector . 
also HDMI -1,2& 3 are not connected . Have now switched on "for older device " in settings but has made no difference .  
I was using sky internet until a week ago . 
I have an  aerial cable connected as before . 


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This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky glass tv

Posted by a Superuser, not a Sky employee. Find out more

Hi @KarineD 


The aerial is for back up purposes only (I.e if the internet goes down). HDMI ports are accessed via the apps and inputs rail and channels from the TV guide option. 


Have you connected your Glass TV to your new router? If so try unplugging the TV for 5 mins from the mains and plugging it back in. If not you need to join the TV your new WiFi. 


See https://www.sky.com/help/articles/sky-glass-no-wifi-connection-osm



65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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