@SophieBurton wrote: this isn't our internet issue as we haven't had a problem with our other TVs in our house.
Just case no other devices have an issue doesn't mean that your home network isn't the cause of the problem.
The sky streaming platform works differently to other devices you use on the internet, it has no local hard disk therefore does no local buffering and everything is run off of Sky's servers so if you don't have a strong, stable and fast connection to the internet you will be prone to having issues with a Glass or Stream puck.
How do you have if connected to the internet via Ethernet or WiFi? How far is the TV from your router? It's also worth checking the internet speed the Glass is getting, you can do this by opening Netflix on the Glass and going to Get Help -> Check Your Network and it will runs diagnostic.
Alos what broadband speed do you get to your property?
Sky Stream and Sky Broadband customerPlease LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
