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Message posted on ‎28 May 2025 10:10 PM

Sky glass tv won’t switch on

Had my sky glass just over a year and today it switched itself off and now it won't go back on I have tried everything not sure what to do now. 

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Avatar for mikealanr
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This message was authored by: mikealanr Answer

Message posted on ‎28 May 2025 10:15 PM

Re: Sky glass tv won’t switch on

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sarah470 

 

Try all the steps (namely the recovery process) outlined in this article: https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-tv/art...

 

 

If that doesn't work you will need to speak to Sky and claim on warranty. They come with a two year warranty: https://www.sky.com/help/articles/warranty-sky-glass

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎28 May 2025 10:15 PM

Re: Sky glass tv won’t switch on

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sarah470 

 

Try all the steps (namely the recovery process) outlined in this article: https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-tv/art...

 

 

If that doesn't work you will need to speak to Sky and claim on warranty. They come with a two year warranty: https://www.sky.com/help/articles/warranty-sky-glass

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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