Sky glass tv turning on

[Amy0405]

Hello i have a sky glass tv and I have noticed that it keeps switching on and playing programmes but with a black screen and not responding at all. Also sometimes it flickers on and off by itself if tho I have turned off all the settings. It also will pick up a sound but yet you haven't said hello sky. I now at night have to switch it off by the mains to stop this happening. Please could someone help to whether the tv is fault please?

[Anders73]

Hi @Amy0405 that does definitely sound like a fault. It certainly shouldn't turn on with a black screen, be unresponsive or flicker on and off. It also sounds like rebooting via switching off at the mains isn't working. Have you tried reporting to Sky and requesting a replacement set yet?

[Amy0405]

Hello @Anders73, I haven't has of yet as wanted to see if anyone else has had any problems. But I will contact them tomorrow

Thank you for reply 

[Chopper2]

Mine dose exactly the same thing flickering on then off or sometimes play sound off a channel then turns off

[Jrsen2019]

Hi @Amy0405 . Was your issue resolved. I'm also having the same issue. 

[Fothergill1]

@Jrsen2019 Welcome to the forum. A reboot of your glass TV might resolve the issue.  To do this simply Switch off your Glass at the plug socket and wait for a minute before switching it on again.  It will take about a minute to reboot.

If this doesn't help either call Sky for some troubleshooting or if you prefer post back here and ask for your post to be escalated to the Community Messaging Team for an online chat.

[Jrsen2019]

Hi thank you. This does resolve the problem but it keeps reoccurring again, often during the week. 

[RobW]

Surely there should be a more simple way to power cycle (reboot) these devices, modern homes often have ugly switches and sockets well hidden and simply turning off at the wall socket is not always simple. Suggest something is added via the remote or the screen, maybe if you added development to hold the power button for 15 seconds or something

[MarkGoldsmith]

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@RobW wrote:

Surely there should be a more simple way to power cycle (reboot) these devices, modern homes often have ugly switches and sockets well hidden and simply turning off at the wall socket is not always simple. Suggest something is added via the remote or the screen, maybe if you added development to hold the power button for 15 seconds or something

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There is an option that was added in the QS28 software release that gives a restart device option in the settings.

[Fothergill1]

@RobW  Jusgt go to Settings > System Management > Resets & Updates > Restart device.  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears.

[RobW]

Can you get to this when sky glass is telling you the internet connection is down even though you know it is good?

[Fothergill1]

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@RobW wrote:

Can you get to this when sky glass is telling you the internet connection is down even though you know it is good?

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Hi @RobW Yes, in fact I did exactly that last night when my puck lost the network connection for some reason (first time in months).  On the screen that says "No Network" below the no network icon is a settings button.  I just selected that and had no problem.  In my case I was just being lazy as it would have been easy enough for me to pull the wall socket.