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Discussion topic: Sky glass tv remote isnt working

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This message was authored by: SimpkinDebbie

Message posted on ‎11 Oct 2025 04:14 PM

Sky glass tv remote isnt working

My new sky glass remote control isn't working.

I took batteries out and put back in it worked then stopped. It doesn't work all the time. There is no backlight on the remote control either

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Superuser
This message was authored by: mikealanr

Message posted on ‎11 Oct 2025 04:28 PM

Re: Sky glass tv remote isnt working

Posted by a Superuser, not a Sky employee. Find out more

Hi @SimpkinDebbie 

 

Follow all the instructions here: https://www.sky.com/help/articles/remote-control-help-sky-glass

 

If none of the steps resolve the issue, the last step will tell you how to contact sky and request a new remote. We are fellow customers here on the community.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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