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Discussion topic: Sky glass terrible picture

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Avatar for Parrotsuk
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This message was authored by: Parrotsuk

Message posted on ‎17 Sep 2025 07:36 PM

Sky glass terrible picture

Having had my sky glass about 2 weeks, the picture and sound quality are terrible,  the picture is very grainy and sound is tinny. my 10 year old 4k UHD Samsung TV was better quality, I have changed all TV settings as advices and it has made no difference. I have decided I would like to return the TV back to sky

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎17 Sep 2025 08:25 PM

Re: Sky glass terrible picture

Posted by a Superuser, not a Sky employee. Find out more

Hi @Parrotsuk 

 

You have 31 days to return your glass. See: https://www.sky.com/help/articles/return-sky-glass

 

You will need to call sky to arrange this as we are fellow customers on the community.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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