Sky glass technical issue

[KatRen90]

My sky glass, as soon as I turn it on, comes up with the message: "Sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured that we're working hard to fix the problem" I've followed the on screen instructions and other troubleshooting advice and it continues to appear. It's been like this for nearly 2 weeks now... Anyone had the same issue?

[SlenderRobert]

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@KatRen90 wrote:
My sky glass, as soon as I turn it on, comes up with the message: "Sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured that we're working hard to fix the problem" I've followed the on screen instructions and other troubleshooting advice and it continues to appear. It's been like this for nearly 2 weeks now... Anyone had the same issue?

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Have you done a reboot? Off at the wall for a minute then power back on.

[GD1]

@KatRen90  Your post have been moved from the Sky Q forum as you have Sky Glass.

Have you unplugged the TV for 1 minute then plugged back in?

[KatRen90]

Yep, I've rebooted the TV and the broadband hub. Pressed the WPS on router as TV told me too, still nothing...