Hi @Paul405
Not had that issue with F1. You could have a bad unit or some other factor at play causing poor experience. Does your internet meet the minimum requirements? Have you tried connecting via ethernet instead of WiFi etc? Have you reported the issue to Sky?
You mention returning your set, Sky usually only allow this if you are in your first 31 days unless you have logged the defects with them. You may need to make a complaint as outlined here: https://www.sky.com/help/articles/how-to-make-a-complaint
If you would like the communities help, please post more about your set up and the issues you are seeing. Is it specific times of day? Specific content (e.g UHD) etc. and we will do our best to assist. However remember we are just customers, not Sky customer service.
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
