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Discussion topic: Sky glass set up link account

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This message was authored by David1561 This message was authored by: David1561

Sky glass set up link account

Can not link my sky glass tv to my sky account .... I get as far as putting in my post code and can not get any further with process 

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This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Sky glass set up link account

Don't  remember  have to put my postcode  in to link to my account,  is this a new tv or second  hand 1 ?

This message was authored by GD1 This message was authored by: GD1

Re: Sky glass set up link account

Posted by a Superuser, not a Sky employee. Find out more

@David1561   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Sky glass set up link account

Posted by a Sky employee

Thanks for escalating this. We’ve sent @David1561 an invite to chat.

David1561
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This message was authored by David1561 This message was authored by: David1561

Re: Sky glass set up link account

Spoke to guy from sky last. Iast night on the phone for an hour he tried his best but has escalated to higher ........ as on account it says I only have medium access for some reason ?

any way waiting for a call back but may not be till Monday .

 

just to recap 

got home no WiFi on tv 

it was on all other devices 

did a system reboot 

but when I get to the part of link sky glass to my account won't do it 

Same email address  for 20 years 

passed word accepting ok 

 

thanks 

Dave 

 

 

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