@NicolaHenry1
First thing to try is always unplug and replug the mains connection.
Note that physical damage isn't covered by warranty unless it's caused by a design, materials or manufacturing defect.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
