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Discussion topic: Sky glass says you are connected but will not proceed l have tried switching off and on nothing hap

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Message posted on ‎24 Sep 2024 11:34 PM

Sky glass says you are connected but will not proceed l have tried switching off and on nothing hap

Sky glass says you are connected but will not proceed to connect what else can l try

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Message posted on ‎25 Sep 2024 12:06 AM

Re: Sky glass says you are connected but will not proceed l have tried switching off and on nothing

Have tried to reset your network or reset your TV but resetting your TV will take a very long time it might sort out your issue but do ring Sky before you do this. I just kept on resetting my network until it worked I just got my TV black from being a bank picture and had to reset my TV to get it to work

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Message posted on ‎25 Sep 2024 07:19 AM

Re: Sky glass says you are connected but will not proceed l have tried switching off and on nothing

Which is the direct phone number to call for help with sky glass no connecting please 

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This message was authored by: mikealanr

Message posted on ‎25 Sep 2024 10:14 AM

Re: Sky glass says you are connected but will not proceed l have tried switching off and on nothing

Posted by a Superuser, not a Sky employee. Find out more

@Sop1 

 

See: https://www.sky.com/help/home and scroll down to need more help. You will see an 0333 number. Unfortunately the forum software doesn't allow us to post phone numbers.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎25 Sep 2024 10:24 AM

Re: Sky glass says you are connected but will not proceed l have tried switching off and on nothing

Thank you 

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Message posted on ‎25 Sep 2024 12:19 PM

Re: Sky glass says you are connected but will not proceed l have tried switching off and on nothing

Is this via WiFi or Ethernet cable connection?

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