Hi @Mariam7
We are fellow subscribers here on the forum. You will need to call Sky.
You can call 150 from a Sky landline or mobile or see this page: https://www.sky.com/help/home and scroll down to."Need more help?" And you will see an 033 number. The forum doesn't allow us to post phone numbers.
When you call, ignore the bit where it asks you for a mobile number to send a link and it should provide you with some options to speak to someone.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
