Sky glass not turning on, no red light.

[Pops+1991]

Hey. 

m new to sky glass and to be honest it's been nothing but hassle! A few times now we've been unable to turn it on. I've gone through the whole reset process but nothing seems to help. Anyone have any suggestions?

[Fothergill1]

@Pops+1991 Welcome to the forum. To get you some help with your issue I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Pops+1991 to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.