Sky glass not connecting to the internet

[J983]

My internet is up and running but I can't get my tv to work it states it's connected to the router but not the internet but I have wifi 🤯 can anyone help.

Ive done the usual reboot which is always advised, not a good start only having this for  a month and its already gone off 

[Fothergill1]

Hi @J983 The following usually gets Glass or Stream connected to the internet again. Put Glass to Standby and then unplug both your Glass TV and router.  Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and when that has also rebooted it will hopefully have connected to the internet.

I would also suggest going to Settings > Start up & standby menu and make sure that the option for "Networked standby mode" to ON as this stops Glass from losing the network connection when it goes into standby.

[J983]

Thank you so much appreciate your help 👌🏻

[Fothergill1 · Accepted solution]

@J983  Your welcome, hopefully it worked for you.  If not then post back to see if anyone has any other ideas.