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Discussion topic: Sky glass message waiting for programme to load

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This message was authored by Juliebubb This message was authored by: Juliebubb

Sky glass message waiting for programme to load

When I turn tv on or go from streaming to watch something different my programme doesn't load and I have to unplug and plug back in to fix it, happening more frequently and getting really fed up and wish I had never switched to sky glass there is always something not quite right.. this current issue was happening once every few weeks now it has happened twice in one week

 

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This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky glass message waiting for programme to load

Posted by a Superuser, not a Sky employee. Find out more

@Juliebubb  I don't see this message very often but when I do I switch to another channel for a few seconds and this will often resolve this issue.

 

If that doesn't work then I restart my puck (Glass in your case). To restart/reboot your Glass TV go to  Settings > System Management > Resets & Updates > Restart device (do not do a factory reset).  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don't panic when you first start the process.

 

Good luck 🤞

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This message was authored by Wrcarter This message was authored by: Wrcarter

Re: Sky glass message waiting for programme to load

I've suddenly started having issues when turning on tv

a message saying I need to refresh and needs me to turn off several times 

everything appears to be slower 

I've reported it but they have no idea how to resolve 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky glass message waiting for programme to load

Posted by a Superuser, not a Sky employee. Find out more

Update to my previous response to @Juliebubb 

 

I said I don't often see this problem but I was obviously tempting fate as It just happened to me.  I tried changing the station for a few seconds but this didn't help so I rebooted and the issue was resolved (until the next time).

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This message was authored by Wayne1270 This message was authored by: Wayne1270

Re: Sky glass message waiting for programme to load

What I've realised since having Glass for 2 years is Sky are not equipped to deal with complaints and technical issues.

i was told they don't have engineers and all they advise is basic trouble shooting. I was told there are no known issues but this forum would suggest otherwise .

for months I've had to repeat myself send photos in and battle with some poor attitudes. On one occasion they blamed my tv and said as it's out of warranty it's my issue.

My advice is just think hard before taking out this service as I've had constant issues since day 1. They also blame my internet provider but I have 1GB speed and no issues.

no doubt mine will go to an ombudsman 

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