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Discussion topic: Sky glass keeps crashing, screen turns green with high pitched noise

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This message was authored by Pennostar This message was authored by: Pennostar

Sky glass keeps crashing, screen turns green with high pitched noise

My sky glass has an issue where the screen turns green and a high pitched noise. The whole thing is frozen and can only be stopped by unplugging. This has happened 5 or 6 times in last few weeks

 

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This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky glass keeps crashing, screen turns green with high pitched noise

Posted by a Superuser, not a Sky employee. Find out more

@Pennostar I had something similar over a year ago and a reboot resolved it and luckily the issue  never occurred again.  However your issue sounds more serious than mine as it is happening to you on a regular basis.   I would contact Sky with a view to getting your Glass TV replaced as it sounds as though it may be faulty.

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This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Sky glass keeps crashing, screen turns green with high pitched noise

Try unplugging  the the tv from  the mains for 10mins  then plug  it back in this will reboot the tv and should  clear the problem,  if it does  not  then ring sky, 

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