05 Sep 2023 09:31 AM
Hi
My TV keeps doing the following:-
05 Sep 2023 09:42 AM
Posted by a Superuser, not a Sky employee. Find out more@Samh To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Keep an eye out for an invite or blue chat bubble.
When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.
Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.
I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts
05 Sep 2023 11:37 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @Samh an invite to chat.
05 Sep 2023 01:04 PM
My chat seems to have disappeared
19 Sep 2023 07:03 PM
My TV keeps turning off and freezing. It's only just been installed the other month.