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Discussion topic: Sky glass connection

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This message was authored by: Nick206

Message posted on ‎28 Mar 2025 10:02 PM

Sky glass connection

Just had sky glass sold to me. So far it's a disaster. Keeps disconnecting and I have good internet on everything else. Can go hours without anything tried the turn off TV and router many times. 

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What's this?
This message was authored by: Anonymous

Message posted on ‎28 Mar 2025 10:06 PM

Re: Sky glass connection

Hi @Nick206 

 

Firstly, welcome to the forum. Hopefully we can help, but keep in mind this is a customer to customer place. 

When you say it disconnects, is there a specific message appearing on screen? Just so we're all on the same page. 

Could you share your ISP please?

 

I assume you're connected by WiFi, but please confirm. And is it viable to connect by Ethernet in your home?

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This message was authored by: GD1

Message posted on ‎29 Mar 2025 08:54 AM

Re: Sky glass connection

Posted by a Superuser, not a Sky employee. Find out more

@Nick206  In addition to @Anonymous  advice can you also open the netflix app on your Glass TV, go to Get Help, run connection test, what speed is being reported?  

 

Are you con necting over wifi or ethernet?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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