Sky glass TV problems

[RobertSaxton]

Hi does anyone else have trouble with sky glass TV constantly freezing and also making a very loud noise when freezing, this problem we have had from day one of having sky glass

[peter-marlow+1966]

What is your  broadband speed, and how is the tv connected, ethernet cable  is the best way  and it's  more stable

You can check  what  speed  your  tv is getting  by opening  your  Netflix app  going to help, opening  it and go to check your network and run that 

[BenJoBanjo]

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@RobertSaxton wrote:
Hi does anyone else have trouble with sky glass TV constantly freezing and also making a very loud noise when freezing, this problem we have had from day one of having sky glass

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This has been a fairly regularly reported issue since Sky Glass launched in 2021. It seems to randomly occur on both the gen1 and gen2 model. A large number of customers have reported that a reboot normally cures the issue, for a while at least. If it doesn't then you should contact Sky for further troubleshooting. If you are still under warranty and the issue continues then they will normally replace the TV. 

[Fothergill1]

Hi @RobertSaxton This happened to me about 3 years ago and it was very disconcerting.  I unplugged it and then went out for a couple of hours.  When I plugged it back in again it was back to normal and didn't happen again until I sold my Glass TV about a year later (I moved to Stream).

Give it a try but if it doesn't help or it happens again call Sky for some more troubleshooting.  If your Glass is less than 24 months old it is still covered by warranty.

[Claire-R]

I've been having the freezing issues, but without the loud noise. Also having trouble accessing apps. I have tried the reboot, but that doesn't seem to have helped. May have to contact Sky as I'm less than a year in.