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Discussion topic: Sky Tv picture constantly dropping

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This message was authored by Leigh54 This message was authored by: Leigh54

Sky Tv picture constantly dropping

My Sky TV keeps keeps freezing. Picture and audio keeps glitching. I've checked on the sky status checker and they're saying it's all good but my TV has been frozen on the same image for the past 25 minutes. Tried changing channels and that hasn't helped. This happens quite regularly. Anyone have any solutions?

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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky Tv picture constantly dropping

That checker is general to everyone not specific to you... So while the majority have no issue a few do🤔

 

It was the same with satellite😉

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Tv picture constantly dropping

Posted by a Superuser, not a Sky employee. Find out more

@Leigh54 

 

To eliminate internet speed as your issue please can you run the network check on your glass tv which can be found by opening the Netflix app selecting get help then network check 

 

ideally you want the check to return a speed of 35mbs or higher 

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
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