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Discussion topic: Sky Glass

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This message was authored by Martin+Gleeson This message was authored by: Martin+Gleeson

Sky Glass

I am unable to order Sky Glass/Sky Streaming Puck online every time I attempt an order I'm redirected to this "It looks like you have already got a great deal with Sky Stream." I haven't Sky Stream I have Sky Q I'm trying to place an order. Absolutely ridiculous.

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This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky Glass

Give Sky a call is probably the best action at this point and they will sort everything for you.  

This message was authored by Tim+Adams This message was authored by: Tim+Adams

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @Martin+Gleeson 

 

Are you trying to order Sky Glass or Sky Stream?

 

Sky Glass shouldn't be an issue online however Sky Stream does require you to call.

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

If you have q and are in contract the online systems will not allow you to order as a sky rep will need to transfer your contract from one system to another ...... hence the required phone call 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
Martin+Gleeson
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This message was authored by Martin+Gleeson This message was authored by: Martin+Gleeson

Re: Sky Glass

I'm not in contract I'm currently out of contract. Currently shopping around for cheaper and better deals. I attempted this evening to order sky stream only to receive the same message.

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

@Martin+Gleeson If your looking for deals then calling will almost always be the best option.  Just brush up on your negotiation skills 👍

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This message was authored by Storno This message was authored by: Storno

Re: Sky Glass

From my experience, I would never have changed from Sky Q to Sky Glass. 

The reliability of Sky Glass is non existent, although I have the correct levels of 'bandwidths' through Sky Broadband, there isn't a day that goes by when my Sky Glass either buffers, stops completely or loses the internet connection.

Sometimes intermittently for hours at a time.

If you haven't changed already, think hard before you do, I changed last summer (2023) and I honestly wish that I hadn't.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

@Storno wrote:

From my experience, I would never have changed from Sky Q to Sky Glass. 

The reliability of Sky Glass is non existent, although I have the correct levels of 'bandwidths' through Sky Broadband, there isn't a day that goes by when my Sky Glass either buffers, stops completely or loses the internet connection.

Sometimes intermittently for hours at a time.

If you haven't changed already, think hard before you do, I changed last summer (2023) and I honestly wish that I hadn't.


There is a difference between broadband download speed that your router is capable of getting and your home network setup which thus affects the download speed a device is capable of getting.

 

a lot of people don't understand the different and just assume if their broadband is fast enough Sky glass and Sky stream will just work on their WiFi setup with no issues which isn't the case at all. The only way to avoid WiFi interference and drop outs is either to improve your WiFi network or use an Ethernet cable to connect instead of WiFi.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Storno This message was authored by: Storno

Re: Sky Glass

How and why??  I'm a user, not an engineer or a 'technically savvy' person.

My router is upstairs, my Sky Glass TV is downstairs.

I was sold on Sky Glass by the fact that I didn't need a Sky dish, that there would not be any cables running over/around my house and that by increasing my level of Sky Broadband that "it will be more than sufficient to service your TV, two pucks and any other medias (phones, tablets etc...)"

I've spoken to Sky, they provide similiar suggetsions to what I read on here, which I have done. There is no improvement.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

@Storno 

The alternative to ethernet cable would be a pair of Power line network adapters. Unfortunately in some situations local WiFi just won't be sufficient.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Storno This message was authored by: Storno

Re: Sky Glass

So I was sold a lie?

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

@Storno wrote:

So I was sold a lie?


No. My Glass tv and Puck work fine over WiFi. But as posted before, it depends on local conditions 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

@Mark39 Like you I have no issues with my Stream puck over wi-fi.  Previously I had a Glass TV and again no wi-fi issues.

 

 @Storno without doubt I would consider trying powerline adapters as already suggested above. The mere fact that your router and TV are on different floors of your property will have a detrimental effect on your wi-fi speed at your device.  If you purchase powerline adapters don't waste your money on a 1GB model as the Ethernet port on Glass/Stream only supports 100mbps. You can find adequate poweline adapters for £35 on Amazon.

 

Stream is not perfect and doesn't suit the viewing needs for everyone.  Given a choice I would personally not return to Sky Q as I like the convenience of watching what I want when I want.

 

Good luck.

 

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

Or a mesh WiFi system plugged into your router ......

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
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