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Discussion topic: Sky Glass reporting 'Technical Fault' on all channels and Apps

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This message was authored by: BillBrandy

Sky Glass reporting 'Technical Fault' on all channels and Apps

Hello,

 

Our Sky Glass was glitching out, randomly playing bursts of audio while in standby mode, so we switched it off overnight. It's now back on and reconnected over ethernet but displaying 'Technical Fault' and/or DRM error on all apps and channels. Have power cycled a few times and rebooted router. Ridiculous to be paying so much money for something so temperamental. What's worse is the telephone support line is unreachable!

 

 

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This message was authored by: Jporch316

Re: Sky Glass reporting 'Technical Fault' on all channels and Apps

Posted by a Superuser, not a Sky employee. Find out more

@BillBrandy wrote:

Hello,

 

Our Sky Glass was glitching out, randomly playing bursts of audio while in standby mode, so we switched it off overnight. It's now back on and reconnected over ethernet but displaying 'Technical Fault' and/or DRM error on all apps and channels. Have power cycled a few times and rebooted router. Ridiculous to be paying so much money for something so temperamental. What's worse is the telephone support line is unreachable!

 

 


Did you pull the plug from the wall for at least 10 minutes?

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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