@Linzi+Biddulph 1st thing to try ios unplugging it from the power for around a minute or so, then plug it back in.
Once you've done that and you're still having issues then you need to look at your boadband/wifi speed reaching the tv.
On Glass open netflux, go to Get Help run connection test, this will give the speed reaching the TV.
Anything less than 25mbs for HD & 30mbps for UHD will cause such issues.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
