Discussion topic: Sky Glass live sport issues
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Message posted on 15 Jun 2025 07:44 PM
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Sky Glass live sport issues
Sky glass picture keeps freezing. (Sound keeps going ok) when watching live sport.
especially bad on wireless pucks although fibre broadband in each location is excellent.
picture will freeze then reset in sync with sound a few seconds later.
impossible to watch live sport like ghis.
any ideas ?.
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Message posted on 16 Jun 2025 12:22 PM
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Re: Sky Glass live sport issues
@K1rky wrote:Sky glass picture keeps freezing. (Sound keeps going ok) when watching live sport.
especially bad on wireless pucks although fibre broadband in each location is excellent.
picture will freeze then reset in sync with sound a few seconds later.
impossible to watch live sport like ghis.any ideas ?.
The symptoms described would imply that it may be the strength and stability of the Wifi signal that is the issue.
I'd suggest disabling the wifi in the settings, connecting via an Ethernet cable and then rebooting the devices ( this is needed to make sure the Wifi gets disabled).
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