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Discussion topic: Sky Glass live sport issues

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This message was authored by: K1rky

Sky Glass live sport issues

Sky glass picture keeps freezing. (Sound keeps going ok) when watching live sport. 
especially bad on wireless pucks although fibre broadband in each location is excellent.
picture will freeze then reset in sync with sound a few seconds later.
impossible to watch live sport like ghis.

any ideas ?. 

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This message was authored by: MarkGoldsmith

Re: Sky Glass live sport issues

Posted by a Superuser, not a Sky employee. Find out more

@K1rky wrote:

Sky glass picture keeps freezing. (Sound keeps going ok) when watching live sport. 
especially bad on wireless pucks although fibre broadband in each location is excellent.
picture will freeze then reset in sync with sound a few seconds later.
impossible to watch live sport like ghis.

any ideas ?. 


The symptoms described would imply that it may be the strength and stability of the Wifi signal that is the issue.

 

I'd suggest disabling the wifi in the settings, connecting via an Ethernet cable and then rebooting the devices ( this is needed to make sure the Wifi gets disabled).

Sky Stream, Sky Glass Air and Sky Broadband customer

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