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Discussion topic: Sky Glass is not working

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Avatar for LaoEmbassy
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This message was authored by: LaoEmbassy

Message posted on ‎17 Jul 2025 03:35 PM

Sky Glass is not working

i have several times turned on and off my sky TV,  the screen is not coming out as keeping black and the power on sky mini box is not on

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎17 Jul 2025 03:43 PM

Re: Sky Glass is not working

Posted by a Superuser, not a Sky employee. Find out more

@LaoEmbassy  Do you have Sky Stream as those are called pucks,  a Mini Box is associated to Sky Q

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for Jporch316
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This message was authored by: Jporch316

Message posted on ‎17 Jul 2025 06:28 PM

Re: Sky Glass is not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @LaoEmbassy 

 

@have you tried pulling the plug fully from the socket for at least 5 minutes ? 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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This message was authored by: Jporch316

Message posted on ‎17 Jul 2025 06:29 PM

Re: Sky Glass is not working

Posted by a Superuser, not a Sky employee. Find out more

@LaoEmbassy 

 

Below is a link to Skys help pages if the device won't come out of recovery 

 

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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