Sky Glass factory reset selected wrong WiFi

[Caroline+H]

We did a factory reset due to internet issues and not connecting to WiFi/

Started the update but we selected wrong WiFi and now it's stuck on 0%

Broadband is now working - it wasn't the TVs fault after all.

Tried to restart factory reset but it won't let us.

is there a way to "interrupt" a factory reset and start again

[BenJoBanjo]

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@Caroline+H wrote:

We did a factory reset due to internet issues and not connecting to WiFi/

Started the update but we selected wrong WiFi and now it's stuck on 0%

Broadband is now working - it wasn't the TVs fault after all.

Tried to restart factory reset but it won't let us.

is there a way to "interrupt" a factory reset and start again

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Turn it off at the wall for a minute or two then power back on. This should restart the process, allowing you to set up your broadband connection before the software update takes place. 

[peter-marlow+1966]

Please  look at the post about  doing factory reset that i  posted yesterday 

[Caroline+H]

Thanks will try that in the mornning - we have done that but thought it had picked up were we left off, ie, after the WiFi selection

[Caroline+H]

Ok so we've retried the factory reset - it's as if it's where it was before - after you select the WiFi.  It doesn't go back to the beginning.  

[peter-marlow+1966]

Don't  do a factory reset  without taking to a sky advisor as you are doing it, only a sky advisor  can tell you if you  need to do a factory reset or not as it say you will lose your  personal settings  and your  account  details, and the tv/puck will unlink from your  account 

[Jporch316]

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@Caroline+H wrote:

Ok so we've retried the factory reset - it's as if it's where it was before - after you select the WiFi.  It doesn't go back to the beginning.  

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Try plugging in an Ethernet cable through the startup process then setup the WiFi once up and running