Hi @William130
You will need to provide more information as we are fellow customers not sky and know nothing about you. What gen sky glass? Who is your ISP? What router? What steps do you need to take to reconnect etc? Has it ever worked etc etc? What on screen message? Do you have WiFi extenders etc etc.
The community will then do it's best to assist.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
