5

Discussion topic: Sky Glass and Apple TV app

Reply
This message was authored by Sheelz321 This message was authored by: Sheelz321

Sky Glass and Apple TV app

I accidentally set parental control on my Apple TV app on Sky glass. Unfortunately I've forgotten the passcode to disable parental controls. Has anyone any tips as to what to do? Thanks in advance 


Best Answers
Sheelz321
Topic Author
This message was authored by Sheelz321 This message was authored by: Sheelz321 Answer

Re: Sky Glass and Apple TV app

Update: Hi everyone. I got onto Apple help and they managed to re-set my problems with the app on Sky Glass. I got onto Sky help first and they gave me the link to the Apple helpline. 

It took a while but it's now sorted. 

View this Answer within the discussion

Reply

All Replies

This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky Glass and Apple TV app

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sheelz321 

 

Say "hello sky forgot my pin" and you should be taken to the reset procedure. More info here: https://www.sky.com/help/articles/your-sky-glass-pin

 

You can also update it through the Sky menu. On your Sky remote, select Home > scroll down and select My Sky > Manage your PIN > Forgot your PIN?.

 

You’ll need your bank details to hand, as you’ll be asked to enter the last 4 digits of your payment method to reset it. For Direct Debit payments, that’s the last 4 digits of your account number.

 

Hope this helps

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Sheelz321
Topic Author
This message was authored by Sheelz321 This message was authored by: Sheelz321

Re: Sky Glass and Apple TV app

Hi and thanks for your reply. It's the actual Apple + TV app four figure passcode I've forgotten. I've been onto the Apple site and there doesn't seem to be a way of retrieving it 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass and Apple TV app

Posted by a Superuser, not a Sky employee. Find out more

@Sheelz321 

If you don't get an answer here it may be worth searching / posting in the Apple forums....

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
Sheelz321
Topic Author
This message was authored by Sheelz321 This message was authored by: Sheelz321

Re: Sky Glass and Apple TV app

@Jporch316 @Thanks 

Sheelz321
Topic Author
This message was authored by Sheelz321 This message was authored by: Sheelz321 Answer

Re: Sky Glass and Apple TV app

Update: Hi everyone. I got onto Apple help and they managed to re-set my problems with the app on Sky Glass. I got onto Sky help first and they gave me the link to the Apple helpline. 

It took a while but it's now sorted. 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion