Sky Glass - all channels & apps - background track only but no speech. Partial solution

[OldCardiffGirl]

Eventually  after numerous reboots of both Sky Glass & broadband managed to get speech back on most Sky Glass channels by switching viewing mode to 'MUSIC' of all things.
But still no speech on Netflix,
Can we get refund for Sky pay apps that don't stream peoperly?

[Tom-W19]

Hi @OldCardiffGirl 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[OldCardiffGirl]

Alas.... No
Spent almost  7 hours messaging to & fro - doing all the things I had tried on my own this past week. Eventually reduced to photographing screen to show them I don't have the Dolby dig output they insisted I did have and I needed to switch to it. I haven't got it 
Very polite & as darkness fell said they've escalated it to a higher tier adviser group and I should contact them. 
Will do as soon as feel strong enough.