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Discussion topic: Sky Glass Warrenty

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This message was authored by madsamber This message was authored by: madsamber

Sky Glass Warrenty

Hello, 

I purchased my sky glass 65" close to 6 months ago. The remote isn't working, I have replaced the batteries, tried to repair, restarted the TV etc etc & it still isn't working. Can you send me a new one please, it is still under warranty, I only got it 6 months ago.thanks 


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Sky Glass Warrenty

Posted by a Superuser, not a Sky employee. Find out more

@madsamber  No none on the forum can send you a remote, we are all customers here.

 

1) You can order a replacement from Amazon: https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote

2) You can order a replacement from Sky under warranty: https://www.sky.com/help/forms/streaming-tv-remote

3) Or you can call Sky Customer Service to order a replacement.

In the meantime, if you still have any Sky Q kit, you can pair your Q remote.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Sky Glass Warrenty

Posted by a Superuser, not a Sky employee. Find out more

@madsamber  No none on the forum can send you a remote, we are all customers here.

 

1) You can order a replacement from Amazon: https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote

2) You can order a replacement from Sky under warranty: https://www.sky.com/help/forms/streaming-tv-remote

3) Or you can call Sky Customer Service to order a replacement.

In the meantime, if you still have any Sky Q kit, you can pair your Q remote.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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