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Discussion topic: Sky Glass Turns Wi-Fi back on

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This message was authored by: Me123321123

Re: Sky Glass Turns Wi-Fi back on

It does save it for a while but at random still switches WiFi back on and was regularly hanging on startup looking for the WiFi even if the WiFi is switched off.  To me it looks like there are still some software faults around how the Puck is using the two network connections.

 

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This message was authored by: Jporch316

Re: Sky Glass Turns Wi-Fi back on

Posted by a Superuser, not a Sky employee. Find out more

@Me123321123 wrote:

It does save it for a while but at random still switches WiFi back on and was regularly hanging on startup looking for the WiFi even if the WiFi is switched off.  To me it looks like there are still some software faults around how the Puck is using the two network connections.

 

A


The other option is to reset the network connection in the settings and not add your WiFi network back on 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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This message was authored by: Me123321123

Re: Sky Glass Turns Wi-Fi back on

That is what I did.  Completely removed the Wifi and not switch it on after a factory reset but that still didn't solve the issue.  It wasn't until I configured my DHCP server to reserve an IP address for each MAC address on the network 'cards' in the Puck that this worked.   I think it's a Puck issue as I have a number of other devices with multiple network cards which behave correclty.  

 

At the moment, I have the best stability I have had out of both the Puck and Glass and it was nothing to do with Latency or Bandwidth which is where Sky started from a technical perspective.  I thought it might help others who may be struggling with connectivity on here.

 

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