Sky Glass / Stream ‘Please Wait’ message

[PR81]

Once I switch on Sky Glass / Stream I’m presented with a 'Please Wait’ message. The message doesn't update automatically, I need to turn off and on again for the message to remove itself - very annoying.

Any ideas how to fix this?

[Tom-W19]

Hi @PR81 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[m1stergeorge]

I get this regularly as well. No need to turn it off though, I just press the home button on the remote after a couple moments. 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[m1stergeorge]

Send it to me if you like. I'd love to try and get this figured out. 

[PR81]

It's Christmas - I've got far more important and meaningful things to do than attend to other than this, especially when it's within a set 48hr time frame. The service doesn't work as expected - that's it.