Sky glass

[Jimbob5]

I have tried everything they have said to

[Piker20]

Spoiler

Spoiler

When you hold the button in for over ten minutes with the TV screen just cycling between SKY and nothing it says no signal received on the TV. 

Been trying the stupid recovery method since Friday.

[docer64]

Me again...

Have any superusers come across a workaround for issues with linking your account yet?

Able to input 6 digit code into a web browser and submit but this doesn't action the tv to proceed.

tried all of the recovery phases on multiple occasions, varying browsers, networks to no avail.

[lettice]

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@Jade963 wrote:

Ive reset the tv numerous times and followed the instructions on sky recovery again numerous times. I've removed the lead and left it out for hours..but nothing stuck on a blue screen saying updating software 'connecting'...

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This sounds like your puck is failing to connect correctly via your broadband router.

Try rebooting your broadband router and try the reset procedure again.

Also, If you have one to hand and not currently using one, try connecting an ethernet cable from your Sky Glass TV to the router. This may get the connection working and you can then remove the ethernet cable and redo the wifi connection at a later time.

[MarkGoldsmith]

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@Jade963 wrote:

Ive reset the tv numerous times and followed the instructions on sky recovery again numerous times. I've removed the lead and left it out for hours..but nothing stuck on a blue screen saying updating software 'connecting'...

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@Jade963 usually the fix for when the software update has frozen is to turn it off at the plug for a couple of minutes ( no need to do the full recovery steps again though).

[billsboro]

Hi all still waiting after 4 days several 1.5 hr phone calls still no resolution this sky is a joke will be gone next week there customer service is terrible not a lot more to say really  

[ClíonaDunne]

Mine is still not working, down since Thursday, Sky have been absolutely no help at all, just telling me to turn off tv and hold power button, done it at least a hundred times but that's the only solution they've got apparently!! No escalation in help despite being told that won't fix it, I'll be ringing tomorrow to cancel my subscription after 18 years of being a loyal customer

[Kaz9682]

@Piker20 same here!!nothing works 😡 I'm a bit confused how it's worked for some and not others 😒

[Piker20]

Got through in the cancellation line to sky and they say we will need to call them to ask for lack of service compensation when it's resolved!!!  They can stick that.  If it's not working after work on Monday they can cancel my TV access and whistle for any payment they try to claim for.   SKY is in breach of its contract with me so not my issue.

[GD1]

@billsboro  What steps have you tried?  

If you have not already done so have a look at the Answer (post 2) and follow this link https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on for the recovery process. It has not worked for all subscribers

Most people who have an issue seem to get stuck at either the PIN or activation steps. If asked for a PIN just ignore it and unplug your Glass TV and then plug it back in again after about 30 seconds. After it reboots you should be able to continue the recovery procedure.

When you are aske to enter an activation cove ensure you are logged into your My Sky account or you will get an Oops..... error message.

[Piker20]

Nope all that does is cause the puck to have a white light and no signal message on TV 

[R1char8]

UPDATE SKY GLASS

So after three days of no Sky Glass, and three days of constantly trying the much maligned 'fix' I gave up and decided to wait until Monday.

Then this afternoon I happened to walk past my TV and it suddenly turned itself on, ran the update, and is now working fine!, no intervention from me at all, no need to log back in or anything, no need to power on and off and on and off, switch cables, hold the button for 16 hours, restart my router or anything, it just worked.

Hopefully the same will happen for everyone. 

[Fothergill1]

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@Piker20 wrote:

Nope all that does is cause the puck to have a white light and no signal message on TV 

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@Piker20 How long are you holding the button down after you get the white light?  It can still take 5-10 seconds after that before the light flashes alternate colours.

Re your other post it's your prerogative to cancel your payments but be aware this will have a detrimental effect on your credit rating score which will follow you for many years to come.

[billsboro]

its not sky glass its a puck and nothing works 

[Steph79]

Ok will it give it a go