Sky glass will not turn in and no red LED

[rorymanson]

I am having this very issue, however I've ordered a replacement cable and it is still not working. Tried unplugging for a while, tried different sockets, tried the power button at the side, tried a new cable... but sadly no joy and the red standby light hasn't come back on. I did briefly get a flash of the sky logo last night trying but every since it hasn't come back on. Any ideas? 

[PaulMX5]

@Fothergill1 

thanks for the reply.  I've done all you say many many times.

im logged into my Sky account but still get the Oops message.

ive tried different browsers and cleared the cache many times. 

[GD1]

@rorymanson  I have merged your post to this existing thread that is discussing the same issue, have you tried the steps above in post 2?

[lettice]

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@dzy82f wrote:

@lettice 

Hi Lettice

Thank you for all your efforts to help but I'm afraid the resolution "that works" doesn't for some of us; even when followed multiple times and each time to the letter.

Whilst I can now get as far the connection screen, my router isn't recognised even though I've rebooted it and it's recognised by every other device in the house.

All the best

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Thanks for the kind words, appreciated. We are only customers trying to help other customers like you..

Yes there are still some issues affectng some customers, like the activation that Sky have been msde aware of by us and others. It is I'm afraid just a wait on taht one from Sky.

The pin problem has a workaround that so far works for all.

As for the network problems, we have seen a few occurances of this and suggest doing the following;

Can you unplug your Sky Glass TV or Sky Stream puck.

Restart your broadband router and then try again.

Also, are you connecting via wifi?

If so, if you have one, try connecting an ethernet cable to your Sky Glass TV or Sky Stream puck as a temporary measure. Unplug the Sky Glass TV or Sky Stream puck for a few minutes and try again.

Then hopefulli if your Sky Glass TV or Sky Stream puck i up and running you can redo your wifi in the Sky Glass Tv or Sky Stream settings with a network reset and remove the ethernet cable.

If you already have an ethernet cable in your Sky Glass TV or Sky Stream puck, unplug the Sky Glass TV or Sky Stream puck for two minutes and when its unplugged remove the ethernet cable andr einsert it. Repower the Sky Glass TV or Sky Stream puck and try again. One of our Superusers had this ethernet issue and found this fix.

It seems whatever happened, caused some kind of connection blip in the saved settings for some customers. 

[Amber91]

Ive done the steps multiple times and it still doesnt work 24 hours now

[Emmamarie90]

I've had to reset my sky glass tv as there have been issues since Thursday of my tv not turning on. I've called sky numerous times each time not being able to get through to anyone on customer service to help me. I have followed the resetting steps set out online , in the app and on the text message they have sent me . But when it comes to linking my account and entering the code to do this on the app , it just comes up with an error saying there's a problem and to call sky . When I call sky the same automated message is played repeatedly and I'm back to square one . This has been happening for 3 days now with no tv . Any help available or advice ? 

[Amber91]

Is there any updates or anyone had any luck getting their sky stream to work? Ive followed the recommeneded steps multiple times and still nothing 

[Maurice1000]

Third day running stream not working the fix sky asked you do doesn't work can't they tell people what's wrong and fix it

[lettice]

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@Amber91 wrote:

Ive done the steps multiple times and it still doesnt work 24 hours now

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What do you have, a Sky Stream puck or Sky Glass TV? 

How far are you getting in the procedure to fix?
Have you seen any downloading blue screen?

[GD1]

@Amber91  Which steps have you followed?   Have you followed all the steps in post 2 of this thread?

If so how far have you gotten?

[K92]

 @MrsB70 

I managed to get through after an hour and was told there was nothing I could do - just switch off for 2 days. Now have streaming without a re-set. I asked about compensation and was told they were authorised to give £5 - yes, I know - which is pathetic for the level of upset and it is obviously still continuing. What I could not understand is my second TV was streaming fine so we were able to still watch SKY - the advisor could not explain that!

[Stumpt]

Sky Gkass is down.  The TV now switches on but will not connect to the internet.  Router perfectly fine operating well with other TV , pnones conputers etc.   Still no update from Sky.  I was told yesterday morning the engineers have the problem fixed within 4 hours on the 21st.   It's now 9;30  on the 22nd and still no Sky glass since September 19th. Shocking service.  

[Helpme13]

Hello 

we have tried all steps advised by sky and people on this discussion, nothing happens. Called sky someone to immediately from cancellation dept answered said sorry she couldn't help me and transferred me to technical dept, nobody answers atall. 1hr 47mins yesterday and 1hr 20 this kirning already and nobody answers except from cancellation This is just appalling, no contact from them and nobody to contact. All there online things to do and nothing works 

[Mark39]

@Helpme13 wrote:

we have tried all steps advised by sky and people on this discussion, nothing happens. 

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How far do you get with the recovery process? Glass or Puck?

[Mark39]

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@Maurice1000 wrote:

Third day running stream not working the fix sky asked you do doesn't work can't they tell people what's wrong and fix it

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The recovery process does resolve it. How far do you get?