Sky Glass Power up Issues 19-9-24

[Rog3]

Done the reset but now the activation link says "Oops there has been a problem", so nowhere to put the activation code in.

[Moorez4]

I've downloaded google chrome instead of using safari for my sky glass and it's working  now 😀👍 it goes to the activate page on Chrome 👌

[Jpointon]

I have for almost 8 hours i'm about to stick it in the garden for the bin men and cancel my direct debit..... 

[Paul+Dray]

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@PSC133 wrote:

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@PSC133 wrote:

Puck back up and working after performing the recovery process.

Build version now QS033.

Apps did not lose login details.

Edit:  I have also discovered that my other pucks which had been working throughout the problem (presumably because they were powered on all day ) also fail when power is removed and then turned back on.

I have had to perform the recovery process on all pucks.

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I am quoting my previous post from last night with an update.

After performing the recovery procedure successfully on all my 6 pucks

(Turn off the mains power to the puck and then turn the power back on whilst holding down the button on it's underside.  Then release the button when the light on the puck changes from white to a coloured light and follow the on screen instructions)

the pucks were updated to build version QS033.

This morning the pucks that were powered overnight have reverted to QS030 but the pucks which were powered off overnight are still on QS033.  These will presumably also revert to QS030.

I mentioned that app login details were remembered, what I didn't mention is that you have to go into settings and set up your picture and sound and start up and standby etc. preferences as these are lost in the restore process.

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If you do the reset fix I'm presuming you also lose your Favourite Channels list and Playlist content?

[Ric74]

Nope. Sorry. 

[Hobbayne64]

@Rog3

I had exactly the same problem. but I went on to sky.com / activate on my iPad and it worked fine on that..

[Matt02021]

When press down the re set button, I only get the white flashing light. I've pressed down over a minute, no red light. 

[TimmyBGood]

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@Paul+Dray wrote:

If you do the reset fix I'm presuming you also lose your Favourite Channels list and Playlist content?

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Playlist is stored server-side and so should be restored.  Unfortunately Favourite Channels appears to be local to each device and so is lost.

[Brodders]

I'm having exactly the same issue can someone please help

[DjIce1983]

Hi I know there are issues with Sky Glass but as I type I'm on a que on the phone 

after last nights issue with it not turning on I didn a hard boot and now it's trying to connect to an unknown WiFi connection but I can't go back to reset the network connection it just cycles a cold boot with a broken software error 

I have no option to change network connection 

[GD1]

@Paul+Dray  You keep playlists as mentioned by @TimmyBGood  as they are stored on the servers.

[Anita1949]

My Sky Glass 55" TV will not start, it has decided to not recognise my Router, it keeps asking for IP address and other numbers, sometimes it says software update, I am beginning to think this is a software update that has gone wrong and stopped a lot of TV's from working, I have gone through all the start up procedures so many times and still no luck, it says the standby button on the side should flash but again this does not happen, my warranty has just run out and the best suggestion Sky can come up with is to buy another TV. As this is still not at the end of its contract I still owe over 300gbp. This is not funny anymore.

[Paul+Dray]

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@TimmyBGood wrote:

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@Paul+Dray wrote:

If you do the reset fix I'm presuming you also lose your Favourite Channels list and Playlist content?

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Playlist is stored server-side and so should be restored.  Unfortunately Favourite Channels appears to be local and so is lost.

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Ah I wondered if the playlist was server side. So it even remembers your separate playlist custom named  lists?

[Ric74]

Absolutely no website on any device (iphone or ipad) whatsoever will allow me to reactivate.

This is a Sky problem.  Three and a half hours of my life wasted this afternoon.

[Lauren222]

Been trying to hard reset this s**t since 5.30am and still no joy do you think we can charge our time 🤣🤣🤣🤣