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This discussion topic has been answered Discussion topic: Sky Glass Playlist Disappeared

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This message was authored by: DH78

Message posted on ‎11 Mar 2025 08:15 PM

Sky Glass Playlist Disappeared

My playlists have disappeared.

 

It says I haven't added any programmes yet but I have loads across 2 playlists.

 

Going to Manage also shows no items as added.

 

It was fine earlier this evening but now everything has gone. 

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Avatar for AndrewF_UK
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This message was authored by: AndrewF_UK Answer

Message posted on ‎11 Mar 2025 08:17 PM

Re: Sky Glass Playlist Disappeared

Posted by a Superuser, not a Sky employee. Find out more

Could you try giving it a restart and seeing if it comes back?

 

  1. Go to Settings
  2. System management
  3. Resets & updates
  4. Restart device

Perhaps related, my playlist is a bit slow to load tonight so perhaps there's an issue on Sky side. But to reassure you, when there's been blips like this in the past they came back and nothing was lost. 

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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.

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Avatar for AndrewF_UK
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Superuser
This message was authored by: AndrewF_UK Answer

Message posted on ‎11 Mar 2025 08:17 PM

Re: Sky Glass Playlist Disappeared

Posted by a Superuser, not a Sky employee. Find out more

Could you try giving it a restart and seeing if it comes back?

 

  1. Go to Settings
  2. System management
  3. Resets & updates
  4. Restart device

Perhaps related, my playlist is a bit slow to load tonight so perhaps there's an issue on Sky side. But to reassure you, when there's been blips like this in the past they came back and nothing was lost. 

---
Consider liking this post if it was helpful, or mark as an answer if it solved it for you.
Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
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Avatar for DH78
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This message was authored by: DH78

Message posted on ‎11 Mar 2025 08:48 PM

Re: Sky Glass Playlist Disappeared

Everything has reappeared now. Must have been a blip as you say. Thanks.

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This message was authored by: AndrewF_UK

Message posted on ‎11 Mar 2025 08:50 PM

Re: Sky Glass Playlist Disappeared

Posted by a Superuser, not a Sky employee. Find out more

Glad it got sorted for you @DH78 

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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
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