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Discussion topic: Sky Glass Gen 2 Lag

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This message was authored by: James201185

Message posted on ‎08 Oct 2025 08:24 PM

Sky Glass Gen 2 Lag

Hi I'm getting a lot of lag when changing channels like no programme coming on for a few minutes or an error also get blank spaces on the tv guide section (which has no fully disappeared) I've tried unplugging, reset, resetting router but still getting a lot of lag. Now for example I have no way of getting to live tv.

 

anyone else had this? 

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This message was authored by: mikealanr

Message posted on ‎08 Oct 2025 09:18 PM

Re: Sky Glass Gen 2 Lag

Posted by a Superuser, not a Sky employee. Find out more

Hi @James201185 

 

There was an outage skys side and a number of threads on the community re this. Service seems to have been restored now.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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