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Discussion topic: Sky Glass BBC programs missing from selection

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This message was authored by Coco6 This message was authored by: Coco6

Sky Glass BBC programs missing from selection

Hi, I have sky glass and last year certain BBC programs where available to watch after they were broadcast like Death in Paradide, Call the Midwife and Silent Witness. There seems to be a glitch this year and episodes 3 & 4 of season 27 are not there it's so annoying as 5 to 8 are there but I can't watch on because of the missing 2, same with episode 2 of Call the Midwife's current season. Has anyone any idea if sky will fix this issue. Thanks 


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This message was authored by Paul+Boland This message was authored by: Paul+Boland Answer

Re: Sky Glass BBC programs missing from selection

@slaters 

 

Republic of Ireland

BBC iplayer app is not available as that's UK only 

 

BBC instead make available a very limited selection of content as on demand that's uploaded to Sky Ireland Server.

That content gets removed often after a few days or few weeks.

BBC has it's own seperate on demand section in TV Shows on Sky Q/Sky Glass/Sky Stream in Republic of Ireland. It's not a app  it's a tile to access on demand content from sky server

 

Customers in Republic of Ireland will have to watch live broadcasts instead for most content as it's very limited what BBC provide available as on demand.

 

‐-----‐----------------‐-------------------------------------
Sky Glass 65 inch and 2 Sky Stream Pucks
Gigabit Siro 100% Fiber Broadband with Digiweb
1000 Mbps download and 200 Mbps upload speed
I only use wired ethernet with Sky Glass and Sky Stream Pucks

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This message was authored by GD1 This message was authored by: GD1

Re: Sky Glass BBC programs missing from selection

Posted by a Superuser, not a Sky employee. Find out more

@Coco6  It's not a Sky issue, it's an iplayer/BBC issue, have you contacted the BBC?

 

Sky have no control over the BBC's on Demand service.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Anders73 This message was authored by: Anders73

Re: Sky Glass BBC programs missing from selection

@Coco6 have you tried finding them from the BBC IPlayer app from the Sky Home Screen? I agree it's frustrating if they're not available from your playlist but they often show in the iPlayer app. 
worth a try. 

Coco6
Topic Author
This message was authored by Coco6 This message was authored by: Coco6

Re: Sky Glass BBC programs missing from selection

Hi unfortunately because I am in the Republic of Ireland the bbc Iplayer is not on the app list. I would have done that for sure if it was available. Thanks for your suggestion 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Sky Glass BBC programs missing from selection

We have call the midwife and silent witness  setup and have had no problems  watching  either  a day or a week later 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky Glass BBC programs missing from selection

Posted by a Superuser, not a Sky employee. Find out more

@Coco6 wrote:

Hi unfortunately because I am in the Republic of Ireland the bbc Iplayer is not on the app list. I would have done that for sure if it was available. Thanks for your suggestion 


Due to licensing restrictions the BBC have choosen not to make as many shows available to the ROI. In all likelihood because they potentially want to resell the shows to Irish based broadcasters at some point.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by slaters This message was authored by: slaters

Re: Sky Glass BBC programs missing from selection

@Coco6 

I sometimes find an episode of a show or a few of them don't show in my playlist but if I go directly to the app they are there. Yes another annoying thing.

This message was authored by Paul+Boland This message was authored by: Paul+Boland

Re: Sky Glass BBC programs missing from selection

@Coco6 

 

Republic of Ireland 

On demand content made available by BBC is limited and some is content removed after 30 days or after 7 days.

 

It's BBC who decide what content is made available as on demand and lot of content you will have to watch live broadcasts instead.

There can also be a delay when BBC upload content to Sky Ireland server that can result in missing episodes some will be made available later or not be made available.

 

Sky Glass/Sky Stream

Home menu

TV Shows

With remote scroll and click BBC tile

Only what is listed  in that on demand section will be available 

 

Note

Death in Paradise is available on Alibi

Alibi has it's own seperate on demand section in TV shows

Seasons 1 to 13 available 

 

 

‐-----‐----------------‐-------------------------------------
Sky Glass 65 inch and 2 Sky Stream Pucks
Gigabit Siro 100% Fiber Broadband with Digiweb
1000 Mbps download and 200 Mbps upload speed
I only use wired ethernet with Sky Glass and Sky Stream Pucks
This message was authored by Paul+Boland This message was authored by: Paul+Boland Answer

Re: Sky Glass BBC programs missing from selection

@slaters 

 

Republic of Ireland

BBC iplayer app is not available as that's UK only 

 

BBC instead make available a very limited selection of content as on demand that's uploaded to Sky Ireland Server.

That content gets removed often after a few days or few weeks.

BBC has it's own seperate on demand section in TV Shows on Sky Q/Sky Glass/Sky Stream in Republic of Ireland. It's not a app  it's a tile to access on demand content from sky server

 

Customers in Republic of Ireland will have to watch live broadcasts instead for most content as it's very limited what BBC provide available as on demand.

 

‐-----‐----------------‐-------------------------------------
Sky Glass 65 inch and 2 Sky Stream Pucks
Gigabit Siro 100% Fiber Broadband with Digiweb
1000 Mbps download and 200 Mbps upload speed
I only use wired ethernet with Sky Glass and Sky Stream Pucks
Coco6
Topic Author
This message was authored by Coco6 This message was authored by: Coco6

Re: Sky Glass BBC programs missing from selection

Thanks Paul 

Coco6
Topic Author
This message was authored by Coco6 This message was authored by: Coco6

Re: Sky Glass BBC programs missing from selection

Thanks I'll check that 

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