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Discussion topic: Sky Glass ARC audio cutting out

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This message was authored by Machumf This message was authored by: Machumf

Sky Glass ARC audio cutting out

Hi,

 

I am having issues when I have either Auto, or Dolby selected as the output via the HDMI ARC channel. I have a Yamaha RX-A4A amplifier connected to process the audio. 
In particular, when I am watching anything that is not 'live tv' ie Netflix, Disney+ etc, the audio drops out for a second or so every minute and then gradually gets worse until it stops working completely. The amplifier indicates that it has lost the audio signal from the TV. 

If I set the TV audio output to stereo PCM it is absolutely fine. I am certain it's not the amplifier as I have tried my Sky puck, Xbox and Blu-ray player on the same HDMI input on the amplifier with no issues. 

In the beginning, a reboot of the TV solved it for a few days but since the software update that added CEC it is a permanent issue. 

I really hope it's not just me having this issue 😳



 

 

 

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Sky Glass ARC audio cutting out

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Addie15 This message was authored by: Addie15

Re: Sky Glass ARC audio cutting out

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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